Your privacy is our priority. This document transparently explains how 99play collects, uses, stores, and protects your personal data. We are committed to keeping your information secure and handled with full responsibility.
99play Data Protection Commitment
We believe your trust is our most valuable asset. Here are the six core principles that underpin how we manage personal data for 99play members.
All data transmitted between your device and 99play's servers is protected by 256-bit SSL encryption, meaning your information cannot be intercepted or read by unauthorised parties during transmission.
99play has never and will never sell your personal data to any third party for marketing purposes. Your information is used solely for platform operations and account verification.
We only collect data that is strictly necessary to operate our services. No excess information is gathered — every data point we request has a clear and legitimate purpose.
This Privacy Policy is written in plain language so you know exactly what happens to your data. There are no hidden terms or confusing fine print.
Only authorized personnel may access member personal data, and strictly within the scope of their assigned duties. All access is logged and continuously monitored by our internal security team.
You have the right to access, correct, or request deletion of your personal data at any time. Our team is ready to help you exercise these rights without any barriers.
Important Note: This Privacy Policy applies to all members and users of the 99play platform, including our website and mobile app. By registering or using our platform, you agree to the terms stated here.
99play collects several categories of information from members to ensure the platform operates smoothly, securely, and in line with your needs. All data collected is based on legitimate operational requirements and is not used for any purpose beyond the scope stated in this policy.
The table below shows the types of data we collect and the purposes behind each:
| Data Category | Example Information | Type | Primary Purpose |
|---|---|---|---|
| Identity Information | Full name, identity card number, date of birth | Mandatory | KYC verification, fraud prevention |
| Contact Information | Email address, phone number | Mandatory | Account communications, transaction notifications |
| Financial Information | Bank account number, digital wallet name | Mandatory | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Auto | Security, fraud prevention |
| Usage Data | Game history, preferences, session duration | Auto | Service improvement, recommendations |
| Profile Information | Display name, profile photo, language preferences | Options | Personalising the user experience |
Important: We never store your full credit or debit card number. All transactions are processed through third-party payment providers that comply with PCI-DSS standards.
The data we collect is used solely for purposes related to the operation of the 99play platform and to provide you with the best experience as a member. We do not use your data for purposes beyond those stated without obtaining your consent first.
In all cases, we ensure data processing is based on a solid legal basis — whether under a contractual agreement, the platform's legitimate interests, or compliance with applicable legislation.
99play takes its "no data selling" commitment very seriously. We never sell, rent, or exchange your personal data with any party for marketing or commercial gain.
However, there are limited situations where we may need to share your information with trusted third parties:
Our Commitment: Every third party that handles 99play member data is required to sign a data processing agreement that meets our security standards. We take full responsibility for how they handle that information.
Protecting your data from unauthorized access, loss, or misuse is one of 99play's highest priorities. We continuously invest in industry-grade security infrastructure to keep your information protected at all times.
The security measures we have implemented include:
Security Incidents: In the event of any security incident affecting your personal data, we will notify you within 72 hours of becoming aware of it, in line with industry best practices.
The 99play platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how you use our platform.
There are several types of cookies we use:
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain functions of our platform.
We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. Generally, retention periods are as follows:
Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. If you request early account deletion, we will remove all permitted data while retaining records required by law.
As a 99play member, you have various rights regarding your personal data. We respect these rights and will process any valid request within 30 business days.
Your Rights as a 99play Member
We respect your right to control your own personal data. Below are the key rights you hold as a member of our platform.
You have the right to request a copy of the personal data we hold about you at any time through our support team.
If any of your information is inaccurate or out of date, you have the right to request a correction from us promptly.
You may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
You may object to the use of your data for direct marketing purposes at any time without providing any reason.
You have the right to request your data in a machine-readable format for transfer to another service provider if you wish.
In certain situations, you may request that we restrict how we process your data while your request is under review.
How to Submit a Request: To submit any request relating to your personal data rights, please contact our support team via Live Chat in the 99play app or platform. We will respond within 2 business days and resolve your request within 30 days.
The 99play platform is an adult service intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.
Should we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate action to delete that information and close the account in question.
For Parents: If you believe your child has registered an account on 99play, please contact our support team immediately. We will review and close the account, and delete all associated data within 48 hours.
99play reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. We are committed to notifying you of any significant changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 99play handles your personal data, we are always here to help. Our privacy and support team operates 24/7 to ensure you receive a prompt and satisfactory response.
Data Protection Officer: For complex or sensitive privacy-related matters, you may contact our Data Protection Officer (DPO) directly at . All complaints will be reviewed and responded to within 14 business days.
FAQ – Privacy Policy
Here are answers to the most frequently asked questions by 99play members regarding privacy and data protection.
With industry-grade encryption, a transparent privacy policy, and a full commitment to data protection, you can play on 99play with complete peace of mind and confidence.